Terms & Conditions

Thank you for shopping with Kelda Young. Each piece is thoughtfully designed and individually handcrafted, with a focus on quality, considered materials and the details that make every piece unique.

Please take a moment to read the following terms and conditions before placing your order.

Orders & Made to Order

Some pieces are available in stock and ready for immediate dispatch. Others are made to order, especially for you.

For made-to-order pieces, please allow approximately 4–6 weeks for your order to be completed before dispatch. This timeframe is an estimate and may vary depending on the piece and current workload.

If you require an item for a particular date or occasion, please get in touch before placing your order. Every effort will be made to accommodate your request.

Payment

Full payment is required at the time of ordering unless otherwise agreed in advance.

Once an order has been placed, you will receive confirmation of your purchase. Please check your order details carefully, particularly ring sizes, personalisation requests and delivery information.

Shipping & Delivery

Postage rates displayed at checkout apply to UK deliveries only.

For orders within the EU or internationally, please get in touch to discuss shipping options and costs before placing your order.

In-stock pieces will normally be dispatched as soon as possible. Made-to-order pieces will be dispatched once completed.

While every effort is made to ensure timely delivery, Kelda Young cannot be held responsible for delays caused by postal or courier services once an order has been dispatched.

Returns & Exchanges

If you wish to return or exchange an item, please contact hello@keldayoung.com before sending anything back.

In-stock items may be returned or exchanged within 14 days of receipt, provided they are unworn and returned in their original condition and packaging.

Unfortunately, bespoke, personalised and custom-made pieces cannot be returned or exchanged unless they are faulty.

If an item arrives damaged or faulty, please get in touch as soon as possible so that the issue can be resolved.

Ring Sizing & Alterations

Getting the right fit is important. If you are unsure of your ring size, ring sizers are available to purchase through the shop.

Most rings can be resized, although this depends on the design and construction of the piece. Please get in touch before purchasing if you are unsure whether a particular ring can be altered.

The first resize is complimentary. Any subsequent resizing or additional alterations may incur a charge, which will be discussed and agreed before work begins.

Customers are responsible for postage costs associated with returns and alterations.

Handmade Pieces & Variations

Each piece is individually handcrafted using precious metals and traditional jewellery-making techniques.

As a result, slight variations in texture, finish and detail may occur. These are a natural part of the making process and contribute to the individuality of each piece.

Every effort is made to ensure product photographs and descriptions accurately represent the finished jewellery. However, slight variations in appearance may occur.

Jewellery Care

Precious metal jewellery is made to be worn and enjoyed, but proper care will help maintain its appearance over time.

We recommend removing jewellery when swimming, exercising, cleaning or carrying out activities that may expose it to chemicals, impact or excessive wear.

Individual care advice may vary depending on the materials and finish of your piece.

Contact

If you have any questions about an order, a product or any of the information above, please get in touch.

Email: hello@keldayoung.com

Thank you for supporting independent design and handmade jewellery.